Privacy Policy

We at Aurland Atelier are responsible for the processing of personal data in accordance with this privacy policy. We ensure that your data is processed securely and in compliance with the General Data Protection Regulation (GDPR). If you have any questions about data protection, you can contact us at hello@aurlandatelier.com

Article 1 – Identity of the company

Aurland Atelier is located at the following address:

Company Information:

Email: hello@aurlandatelier.com

Opening hours:
Monday to Friday: 12:00 – 18:00
Saturday and Sunday: 13:00 – 17:00

Estimated response time: 30 minutes – 24 hours

Article 2 – Use of data

We process the following data: name, email address, address details, and bank details. This data is necessary to optimally provide our services in accordance with the contract. Without this information, proper contract fulfillment, such as shipping the book, is not possible.

This data is stored for 7 years (statutory retention period). In the event of a complaint, we process your name, email address, and the content of the complaint in order to find the best possible solution. This data is stored until the complaint has been fully resolved.

We use analytics services to optimize our website. We have a legitimate interest in analyzing browsing behavior and improving the website. Data is collected via Google Analytics in compliance with Google's data retention periods.

When you fill out the contact form, we process your name, email address, telephone number, and any other data you provide based on your explicit consent. This data is stored until your request has been processed and completed.

Article 3 – Data Collection

We receive the above-mentioned information from you as a customer or website visitor when you provide it to us as part of an order for our book.

Article 4 – Rights of data subjects

The GDPR grants you certain rights regarding the personal data you have provided to us:

Information: You can request access to your data at any time. We may ask you to verify your identity.
Rectification: You can request the adjustment, correction, completion, blocking, or deletion of your data.
Objection: You can object to the processing of your data based on legitimate interest.
Data portability: You can request that your data be transferred to another provider in a structured, commonly used, and machine-readable format.
Automated decisions: You can object to an automated decision and request a review by a person.
Withdrawal of consent: You can withdraw your consent to data processing at any time, which may affect the services offered.

To exercise your rights, please send a request to hello@aurlandatelier.com. We will review your request as quickly as possible and inform you if we are unable to comply.

Article 5 – Data Sharing

Aurland Atelier will not share your data with third parties unless this is necessary for business operations or required by law. Your data will not be sold.

Article 6 – Cookies

Cookies are small information files that are sent to your browser and stored on your device. Aurland Atelier uses functional and analytical cookies.

Functional cookies: These ensure that the website functions properly and do not store any personal data.

Analytical cookies: These are used within the framework of Google Analytics to analyze how visitors use our website. Your IP address is processed in this process. You can find the privacy policies of Google and Google Analytics on their respective websites.

Article 7 – SMS Service

We offer an SMS service for real-time order updates. If you would like to use this service, please provide your phone number at checkout. Standard mobile network charges may apply. Your phone number will only be used to communicate with you regarding your order and will not be shared with any third parties. To unsubscribe, please reply "STOP" to one of our SMS messages or contact our customer service.

Article 8 – Final Provisions

Aurland Atelier reserves the right to amend this privacy policy. For questions or complaints regarding data usage, please send an email to hello@aurlandatelier.com