Return and Refund Policy

Return Policy:
All Aurland Atelier jewelry is offered at greatly reduced prices as part of our atelier sale. Therefore, all sales are final. We do not accept returns, exchanges, or refunds on discounted items

For hygienic reasons and due to the sensitivity of jewelry, we cannot accept returns of items that have been worn, opened, or otherwise touched beyond the initial inspection.

Damaged or defective items:
Should your jewelry arrive damaged or defective, we will take care of it. Contact us at hello@aurlandatelier.com with a photo of the defect, and we will send you a free replacement.

Received the wrong item?
If you received the wrong item, please contact us at hello@aurlandatelier.com . We will immediately arrange for the correct item to be sent to you free of charge.

Order cancellation:
You have 30 minutes after placing your order to cancel it. After this period, your order will already be in our processing workflow and can no longer be cancelled. To cancel your order, please send an email to hello@aurlandatelier.com within the first 30 minutes .

For hygienic reasons and due to the sensitivity of jewelry, we cannot accept returns of items that have been worn, opened, or otherwise touched beyond the initial inspection.

Received the wrong item?
If you received the wrong item, please contact us at hello@aurlandatelier.com . We will immediately arrange for the correct item to be sent to you free of charge.

Contact us
by email: hello@aurlandatelier.com Customer service hours: Monday to Saturday: 9:00 AM – 5:00 PM Estimated response time: 30 minutes – 24 hours

We reserve the right to update this policy at any time to comply with applicable legal regulations.